Welcome to Silver Sales

NEED HELP? CALL US 1(800) 258-LOCK - EMAIL US info@silversalesusa.com - CHAT WITH US

Customer Service - Return/Refund Policy

The information contained on this page is intended to help the customer become familiar with certain procedures and policies of Silver Sales, Inc. A thorough understanding of the following information will be helpful in developing a mutually beneficial relationship between your company and ours.

PRICES: All prices are subject to change without notice. All orders will be billed at prices in effect at the time of shipment.

TERMS: The extension of credit is at the sole discretion of Silver Sales, Inc. Such invoices are due NET 30 days from the date of the invoice. All unearned discounts will be charged back. Unpaid invoices thirty days or older may cause an account to be placed on credit hold. Customer will be called and subsequent orders will be held pending receipt of payment or other arrangements to clear the past due balance.

SERVICE CHARGE: A service charge of one and one half percent (18 percent per annum) will be charged when an invoice is past due and not paid according to our terms. This service charge will be applied to all invoices 30 days past due.

NEW ACCOUNTS: To avoid delays in shipping initial orders, we suggest that we be permitted to ship COD. An open account status requires a completed credit application including a bank reference and 3 trade references. Please allow as much as 21 days for processing a credit application.

CREDIT CARD PURCHASES: We accept Mastercard, Visa and American Express cards.

WILL CALL: Any orders you wish to pickup must be called in to our order desk. Please allow 2 hours for processing before picking up your order.

ACTIVE ACCOUNT STATUS: The minimum annual amount of $750.00 is required to maintain active account status.

DELIVERY: Shipments will be made by surface and carrier of our choice, usually FedEx. If another carrier or method of shipment is requested, terms will be F.O.B shipping point, regardless of dollar amount.

BACKORDERS: Incomplete shipments will automatically generate a backorder. If a backorder is not desired, we must be notified within 5 days of receipt of order.

SPECIAL ORDERS: These are non-stock orders from regular vendors at the customers request. A nonrefundable deposit of 50% may be required. Special orders are not returnable.

RETURNED GOODS: No merchandise will be accepted for return without an assigned Returned Goods Authorization (RGA) number. An RGA may be obtained by contacting our customer service department. All returns must be made within 15 days of purchase. The original invoice number is necessary to process any return. Certain items such as special orders, software, or tools cannot be returned. All returns must be free of defects in material and workmanship and be able to perform the work for which they were designed. All returned merchandise must be re-saleable, in its original boxes, and not marked in any way. Any merchandise returned must be sent to the warehouse from which it originated.

DEFECTIVE MERCHANDISE: In the event a product is defective, ultimate determination will be by the factory manufacturing such merchandise. A Returned Goods Authorization must be obtained by following the procedure as outlined in the “RETURNED GOODS” section. The appropriate disposition (credit, replacement, or repair) of this merchandise will be based on the factory’s recommendation. No deductions from payment will be allowed until a formal credit has been issued by our accounting department.

CLAIMS: All claims for shortage must be reported within 3 business days. If any shipment is lost and / or damaged by the delivering carrier, it is the purchasers responsibility to file the appropriate claim with the delivering carrier. We will assist in every reasonable way, but title to merchandise transfers upon our delivery to the common carrier.

WARRANTIES: Manufacturers of the goods that we sell are responsible for all warranties as represented in such manufacturer’s catalogs. For all purposes, we shall be considered a product distributor as defined under the appropriate state or federal statute . Buyers acknowledge that they are not relying on the seller’s skill or judgment to select or furnish goods suitable for any particular purpose and that there are no warranties which extend beyond the description on the face hereof. Silver Sales, Inc shall in no event be liable for any breach of warranty in an amount exceeding the purchase price of the goods.

Manufacturer’s warranty and the obligations and liabilities of manufacturer hereunder are exclusive and in lieu of and Buyer hereby waives all other remedies, warranties, guarantees or liabilities, expressed or implied, arising by law or otherwise (including without limitation any obligations of Silver Sales, Inc., with respect to fitness for a particular purpose, merchantability and incidental and consequential damages) except when occasioned by Seller’s gross negligence. This warranty shall not be extended, modified or varied except by a written instrument signed by Buyer and Seller.

ACCEPTANCE: All orders for materials shall be deemed an acceptance of the terms and conditions of the Sales Policy as set forth above. No prior dealings between the parties shall be relevant to supplement or explain any of its terms.